Posts with tag service
Not like we didn't have reason to believe that the ten markets mentioned in Clearwire's latest press release weren't getting a taste of that sweet, succulent 4G action in the near term, but it's sure good to see the official word passed down. On September 1st (as in, less than a month), the cool kids in Boise, Idaho, Bellingham, Washington and eight Texas markets (Abilene, Amarillo, Corpus Christi, Killeen / Temple, Lubbock, Midland/Odessa, Waco and Wichita Falls) will be able to laugh heartily at friends in other locales as they struggle to upload their latest YouTube clip over 3G. Each market should expect their own retail store opening as well as all sorts of other launch day shenanigans, some of which involve "promotional offers" that'll undoubtedly be too good to pass up.
Cox Communications set to launch a cellular network
Well, it's been a long time coming, and it probably shouldn't come as a surprise at this point, but Atlanta-based Cox Communications, the third largest cable provider in the United States, has announced plans to launch its own cellular network. We heard essentially the same news back in October of last year, but the company's reaffirming its commitment to do so by the end of 2009, almost certainly using its portion of the winnings from the 700MHz auction (estimated to be worth around $304 million dollars). Details such as pricing are still a mystery, but Cox's VP of its wireless division, Stephen Bye, said that the network will allow them to offer a bundled television, broadband and wireless service, that it hopes to focus on the burgeoning mobile video market, and that it may launch an app store in order to compete with "what's already out there." We wish them luck.[Via Phone Scoop]
MTNL brings India the 3G love it's been missing out on
The Indian government controlled Mahanagar Telephone Nigam (MTNL) is bringing to India something much of the world has been enjoying for years: 3G. That's right, as of this week, select parts of Delhi -- Connaught Place, Sanchar Bhawan, Rajaji Marg, India Gate, Pragati Maidan, Delhi Gate and Minto Road in particular -- can tap into those lightning fast 3G speeds that we've grown so accustomed to elsewhere, and if all goes to plan, 3G will hit Mumbai and Chennai "early next year." Also of note, the extra G is being made available gratis for now, but it's expected that a tariff will be implemented once it gets customers' hooked. And hooked you'll be.[Via PCWorld]
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Nokia viNe goes live: share your mobile adventures online
Not that anyone really needs to see what photos you take, where you take them and what videos are captured during your daily walk through the game of life, but if you feel inclined to share, Nokia's making it exceptionally easy. The viNe service, which is compatible with a slew of E and N Series handsets, taps into your built-in GPS receiver and uploads your media to the viNe website in order for others to keep track. Think real-time social networking, driven by your cellphone. Yeah, it's a touch too voyeuristic for our tastes, but you know you want to give it a go. Hit the read link to explore.
[Via Symbian-Guru]
[Via Symbian-Guru]
Cox to enter cellphone biz, link handsets to other cable-related services
We know, you're just dying to say this is a complete shock, but we're here to inform you that it's not. If you'll recall, Cox dug deep to snatch up a decent block of spectrum in this year's 700MHz auction, and it even went so far as to promise a differentiated product that would eventually integrate with its other content and services. Sure enough, it's keeping its word. After spending $500 million on wireless capacity in its markets, president Pat Esser says it's time to turn things on. By relying on Cox's own 3G network (along with Sprint's, initially), the carrier will offer up an undisclosed amount of handsets that will "include a network address book that automatically synchronizes with home PCs" and allow remote programming of one's DVR. Furthermore, users will be able to access e-mail and voicemail that they receive at home right on their mobile, and ideally, subscribers could watch TV shows right on their handsets. Get ready for an awkward new rival in the wireless space beginning, um, anytime now.
New study finds average purchase price of handsets on the rise, uptick in smartphone demand to thank
We suppose the uptick in smartphone demand could be to blame, depending on your perspective, but regardless of semantics, a new study put out by J.D. Power and Associates has found that surging interest in high-end handsets is causing the average purchase price of mobiles to shoot upward. Compared to 2007, consumers are currently paying around $9 more on average per phone. The average price rose to $101, up from $92 just six months prior, and it also marks the highest figure found since the study's inception in 2003. Analysts are pegging recent demand in RIM, Palm (saywha?) and Apple devices as the primary culprit, and it's noted that the average price paid for a smartphone these days is $208. Not surprisingly, these folks also found that the percentage of customers who receive free phones on contract has sank from 36% to 33% in the past six months. If you're the number loving type, be sure and hit the read link for lots, lots more where this came from.
[Via RCRWirelessNews]
[Via RCRWirelessNews]
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Are BlackBerry services down (again)?
It's hard for us to be sure about this stuff for sure in the early stages, but since last night we've gotten a flood of reports from readers that BlackBerry services are down on T-Mobile and possibly also Bell Mobility (if not other providers). What's the story, are you having any trouble? Shout it out in comments -- if you are, do us all a solid and leave your location and provider. Even if it's just an isolated outage, you know you desperately need to get your act together when Palm, of all companies, is taking potshots.[Thanks to everyone who sent this in]
Update: We've heard that there was indeed a planned outage scheduled for last night, but it was due to end 6 hours ago. And curiously we continue to get feedback that services are still down.
So it looks like it was just pockets after all -- hours later most people seem to be reporting things are solid with service.
T-Mobile to debut 3G as voice-only. No data. We're over it.
Well screw us -- T-Mobile's 3G network debut tomorrow? It's going to be voice only. That's right, you heard us, VOICE ONLY. So trepidatious is this company to actually get their 3G data rollout, um, rolled out, they're launching first with kneecapped voice-only service, keeping only EDGE for those demanding data. Here's the snippet from the memo we received:"3G is the next generation of our wireless network, following our current GSM network. In this early phase of our network evolution, 3G is a new technology for carrying wireless voice calls and supporting existing data capabilities on our network. In future phases, this next generation network will power 'high-speed' (3G) products and services that connect customers in new and exciting ways. ... Inform customers who are interested in high-speed data that the first phase of our 3G roll out supports voice only." [Emphasis ours]
No word on when T-Mobile actually plans to turn on the faster data, but for everyone who hasn't already jumped ship -- hoping against hope -- the wait continues.
P.S. -Don't believe everything you hear about this kind of thing being status quo. Every single major US 3G network -- including Cingular, Verizon, and Sprint -- went live as either data card-only (with phones added later), or data and voice together.
Flood gates open as Cubans given the green light to buy mobile phone service

We heard mention that the state controlled telco in Cuba, ETECSA, was about to finally begin offering cellular service to Cuban citizens, and that day has come. The rub, of course, is pricing, with activation ringing in at about $110 and the cheapest set, $75, average Joe earner's $20 monthly salary is going to be stretched thin. Of course, people like the orange couple (picture above, no relation to the other Orange) will always be willing to stretch the budget way out to get at the newest treats, and we completely understand that, but don't forget to save some change for food and matching outfits.
Samsung to go head to head with Nokia's Ovi?
It still hasn't been conclusively proven that Ovi's going to fly with carriers -- well, maybe it has, since the Vodafone juggernaut has jumped in head first -- but either way, it's looking like Samsung wants a little piece of that action. It's unclear at this point just how far-reaching Samsung's initiative will be, but the company announced its intention at MWC to develop unified internet services for its handsets, which we figure is pretty much code for "we want to continue to make money from our devices after they're in customers' hands." As RCR points out, features like its blogging client and navigation are currently outsourced to ShoZu and Navigon, respectively, and moving forward, all that stuff will be rolled up and maintained in-house. Whether doing so is going risk stepping on carriers' revenue models the way Ovi has done, though, remains to be seen.
RIM affirms that BlackBerry services are down -- again
Oh noes! BlackBerry addicts everywhere have reason to panic this afternoon, as their beloved network is indeed experiencing technical difficulties -- and it's certainly not the first time that this has happened in the past year. Reportedly, an e-mail sent by RIM support account manager Bryan Simpson affirmed that a "critical severity outage" had taken place. The message went on to say that it was acting as an "emergency notification regarding the current BlackBerry Infrastructure outage," that was (is) affecting enterprise subscribers and "users of the Americas network." So much for that "won't happen again" line, huh?[Thanks to everyone who sent this in]
More AT&T wireless outages?
We've been receiving a steady stream of tips from users around the country today reporting that AT&T, which supposedly just got back up from some apparent sporadic outages spread across the nation, was (is?) back down again today. We haven't seen or heard much, and have yet to confirm whether things ever even fully came back up at all, but what say you? Still experiencing issues? We'll let you know what we hear back from AT&T -- as you may have heard, we had them build a Batline to Ralph's office for just such an occasion.[Thanks to everyone who sent this in]
iPhone returns from service with 'official iPhone tool'
Call us crazy, but it certainly appears that Apple's unofficially official iPhone tool has ripped off MacGyver's lifeline. According to an iPhone user that sent his handset in for warranty service, it arrived back with this here piece of equipment, complete with Apple's famed display label and plastic bag. Heck, if having a malfunctioning iPhone is the only way to snag one of these bad boys, we're definitely crossing our fingers for an excuse to send ours in.
[Thanks, Matthew V.]
[Thanks, Matthew V.]
Judge okays Amp'd sale, customers now free to join Prexar Mobile
We already had a decent hunch that Prexar Mobile would come into play here, but a Delaware judge has officially green lit the sale of Amp'd Mobile to United Systems Access, which will give "thousands of customers a chance to switch carriers in the wake of the startup venture's collapse." United Systems will reportedly offer service to Amp'd customers under its Prexar Mobile brand, and interestingly, Amp'd will be getting a "25-percent stake in Prexar." Additionally, it was noted that Amp'd Mobile will be paid according to "how many of its customers switch service to the small Maine-based wireless provider, what plans the customers choose, and how long they stay with the new carrier." And you thought you'd never hear from these guys again.[Via mocoNews]
HTC opens 'HTC Care' customer service center in Taiwan
While AT&T went and hired an extra 2,000 or so customer care representatives in preparation for the iPhone launch and Sprint gave its CSRs a rest by nixing some 1,200 customers, HTC is hoping that a new support facility in Taipei will boost awareness and trust in the brand. Reportedly, the center will provide customers in Taiwan with a comprehensive range of services including "personalized consultations on new and existing HTC products, warranty repairs, and other valuable after-sales support." Notably, the HTC Care facility promises "speedy turn-around times" for all items sent in for repair, and unlike Apple's $29 rental fee, HTC customers can look forward to a free loaner should their handset fall ill. Click on through for more snapshots of the sparklin' facility.





























