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Posts with tag recall

Nokia initiates shocking charger recall program (update: affects 14 million)

by Thomas Ricker Nov 9th 2009 @ 4:30AM


New Nokia owners take notice: Espoo just launched an "exchange program" for certain Nokia-branded chargers. According to the world's largest handset maker:
"We have determined that the plastic covers of the affected chargers could come loose and separate, exposing the charger's internal components and potentially posing an electric shock hazard if certain internal components are touched while the charger is plugged into a live socket."
The chargers affected are models AC-3E and AC-3U, manufactured between June 15 and August 9, 2009, and model AC-4U, manufactured between April 13 and October 25, 2009. Fortunately, Nokia provides a website that removes all the guesswork from obtaining your free replacement.

Update: Gulp, looks like we're talking about 14 million defective chargers.

Show full PR text
NOKIA PRESS RELEASE November 9, 2009

Nokia initiates charger exchange program

Espoo, Finland - Nokia today initiated a charger exchange program, in which consumers owning certain Nokia-branded chargers manufactured by a third-party supplier are recommended to exchange these chargers for free replacements.

During a routine quality control process, Nokia identified a potential product quality issue with certain chargers manufactured by one of its third-party suppliers. The plastic covers of the affected chargers could come loose and separate, exposing the charger's internal components and potentially posing an electrical shock hazard if certain internal components are touched while the charger is plugged into a live socket. Nokia is not aware of any incidents or injuries related to these chargers.

Only a limited number of chargers of certain model types manufactured by a single third-party supplier during a specific time period are within the scope of the exchange program. They are the AC-3E and AC-3U models, manufactured between June 15, 2009 and August 9, 2009; and the AC-4U model, manufactured between April 13, 2009 and October 25, 2009.

For more information, including how consumers can check to see if their chargers are part of this exchange program, Nokia has established a website. Consumers are asked to visit http://chargerexchange.nokia.com or their local Nokia website.

Nokia recommends consumers with chargers within the scope of this exchange program to stop using the charger and exchange it for a free replacement.

Nokia Mural doesn't play nice with 3G, yanked from AT&T shelves

by Chris Ziegler Sep 15th 2009 @ 7:29AM

A North American Nokia with 3G that doesn't work on 3G, needs to be recalled and replaced... something about this story sounds familiar, doesn't it? Unlike the curious case of the 5800 XpressMusic, though, the Mural is a branded phone operated directly through AT&T -- so the fact that it was accidentally released without being able to connect to 3G is especially shady. It's a hardware problem which means a firmware update isn't going to magically make this particular quirk go away; replacement phones are expected next week, but if Mural owners prefer, they're welcome to come into an AT&T store and take a different device in its stead.

Jitterbug issues recall to fix emergency calling in "no service" areas

by Chris Ziegler May 27th 2009 @ 7:54AM

When we first saw this, our immediate reaction was, "trust us, Jitterbug, we appreciate your extra-mile attitude here, but it's not your fault that 911 doesn't work without a signal." Turns out that's not quite the issue, though -- in reality, Jitterbug is recalling phones sold after March 1 of last year because they maybe be unable to place calls to 911 in areas where the company doesn't have MVNO or roaming agreements in place. In other words, the phone is showing "no service," but you've still got a signal -- and whenever a phone's got a signal, it should be able to dial the cops. Jitterbug is offering affected customers the option either of taking their handset into a local Samsung service center or mailing it in, at which point a software update will be applied. Too bad these things don't do firmware updates over the air, isn't it?

[Via Phone Scoop]

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LG recalls 30,000 830 Spyder handsets for crappy 911 connections

by Darren Murph Mar 2nd 2009 @ 12:28AM


While things like copy and paste, multimedia messaging and video calling are nice extras to have, there's really only one thing that's most important when it comes to a reliable cellphone: the 911 functionality. Evidently, around 30,000 LG 830 Spyder handsets aren't having the easiest time dialing for help, with a product recall noting that a huge swath of 'em have "difficulty sustaining a connection or have poor voice quality on calls to emergency 911." It should be noted, however, that LG's actually being really, really proactive here, as it has only received a single report (and no injuries) to date. The Spyder phones affected have software versions T83LGV03 and T83LGV04, and you can hit the read link if you suspect yours is amongst that 30,000.

[Via textually]

AT&T suspends Quickfire sales amid 'performance' problems

by Chris Ziegler Feb 23rd 2009 @ 3:11PM

It's funny that AT&T would leave the low-cost Quickfire hanging out to dry for this long before pulling it from shelves, but then again, the exact same thing happened with the Glyde over on Verizon a few months back, so we're not surprised. It seems the carrier's would-be Sidekick killer "is not meeting AT&T's minimum performance expectations" -- whatever that means -- and sales reps have been asked to pull all three colors from sale immediately. Customers demanding exchanges are to be offered substitutions, so for the short term, it looks like there may not be a good way to get your Quickfire fix from AT&T directly -- only question is, how long will it be out of commission, and will it matter with a sequel already in the works? Follow the break for the full email!

[Thanks, anonymous tipster]

Continue reading AT&T suspends Quickfire sales amid 'performance' problems

LG Electronics recalls 45,000 LG 150 phones in Canada

by Darren Murph Jan 27th 2009 @ 3:42PM


Ruh roh. LG Electronics has just issued a voluntary recall of around 45,000 LG 150 phones in Canada, and for whatever reason, Bell Mobility has agreed to assist in cleaning up the mess. Of course, it probably helps that basically every single one was used by a Bell subscriber, but we digress. Reportedly, LG was "notified by one of the independent bodies responsible for the certification of mobile phones that the LG 150 mobile phone is no longer certified as meeting the Radio Standards Specifications 102 (RSS 102), Radio Frequency Exposure Compliance of Radiocommunication Apparatus," thus LG decided it best to go ahead and make this here move. Users who just so happen to be reading this while yapping on an LG 150 can hit the read link for all the pertinent exchange information, and watch out, 'cause it could implode into a furry ball of molten cuteness at any moment. Just kidding.

[Via IntoMobile]

Quigo ad placement

Samsung's SGH-C450 recalled, melts minds

by Sean Cooper Jan 20th 2009 @ 6:46PM

Danger! Danger! OK, well, maybe that's overstating it a whole lot, but Samsung's seen fit to recall its SGH-C450 in the Netherlands because under "exceptional circumstances may not meet the state's standard for radio waves for mobile communication." Apparently some sets distributed by ING / Postbank and De Telegraaf in cooperation with Telfort and made after September 1st 2008 aren't making the grade and need swapping out. Nice story in all this is that your heavy emitter will be replaced with an arguably nicer Samsung M150 for free. Registered owners should get something in the mail, but feel free to hit the read link below for a Samsung page that'll give you all the details. While we wouldn't expect there's any immediate health risk with keeping this phone about, just don't use it or anything.

[Via gsmhelpdesk.nl]

N2 recall leaves Neonode reeling, pleading for patience

by Darren Murph Jul 31st 2008 @ 3:22AM

From the outside, it has been easy to assume that everything was humming along nicely at Neonode's California / Sweden-based offices. Based on a recent open letter issued by the interim CEO and chairman Per Bystedt (not to mention the earnings report), that is indeed not at all the case. Neonode has failed at meeting guidance and anticipated sales for this year, with a number of things partially to blame. For starters, it admittedly tried to enter "too many markets, too fast," and a recall of the N2 surrounding "reception issues" didn't make things any better. Bystedt confessed to having just south of $3 million of his own money invested in the outfit, while he asked for other shareholders to be patient as he attempted to right the ship. Best of luck to ya -- we hear it's a pretty tough sector. [Warning: PDF read link]

[Via RCRWireless]

AT&T and Samsung quietly recalling Blackjacks?

by Nilay Patel Nov 26th 2007 @ 12:48PM

We're still hunting down hard info on this one, but according to users on AT&T's official support forums, Samsung Blackjacks manufactured between November 2006 and February 2007 are the subject of a quiet recall due to an antenna issue. Apparently certain internal components are wearing oddly over time and causing the antenna to loosen and disengage, causing dropped calls and poor signal strength. A service advisory has apparently gone out to warranty centers, so if your Blackjack is acting a little flaky, now's the time to get on the horn.

Update: Okay, we've gotten our hands on the service advisory. Like we said, it's all i607 Blackjacks manufactured between November 2006 and February 2007 -- the date is printed on a label under the battery in YY MM format.

[Thanks, Douglas and Curtis]

Sony Ericsson recalls all W910s sold on Orange

by Nilay Patel Nov 15th 2007 @ 7:34PM


Early adopters of Sony Ericsson's W910i on the Orange network may have noticed that their phones suffer a tiny little flaw -- shutting down 10 seconds into a phone call. The bug only wormed its way into a small number of W910s sold by Orange, but the two companies aren't taking any chances -- they've recalled every W910i sold thus far for inspection and repair / replacement. Models in stores now are apparently fine, but we're hearing scattered reports of replacements having the same problem as well. No word on what's causing the problem, but we can't seem to get through to SE to get more details -- the call keeps ending, for some reason.

[Via TrustedReviews]

NTT DoCoMo recalling 1.3 million Sanyo batteries

by Darren Murph Dec 7th 2006 @ 6:06PM

Just when we thought things couldn't get any worse, and we actually believed (ever so slightly, mind you) that these battery recalls had reached their end, here's another 1.3 million that are being returned to sender. Japanese mobile giant NTT DoCoMo has recalled 1.3 million Sanyo-derived batteries due to multiple reports of the Li-ion cells generating "excessive heat" and causing "ruptures" in some instances. The batteries are reportedly found in claims made by Sony, but doesn't exactly provide for happy holidays when you consider that the company actually lost users (17,500 to be exactly) overall last month, which hasn't happened since the firm opened in July 1992.

[Thanks, kaztm]




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