As Microsoft and Apple have so precisely demonstrated, there's nothing like a face full of egg to make the competition fire up the sucker punch machine. Take Peek, for example, who is now offering angered Sidekick users (you know, the ones that probably lost all of their data recently) a gratis Pronto for their trouble. All that's required is an image of you, a frowny face, your wiped Sidekick and a T-Mobile bill -- once that's sent over to Peek's dedicated inbox, you'll soon receive your Pronto in the mail. 'Course, it's up to you to foot the $20 monthly bill for keeping the thing active, but hey, free's free. Kind of.

Ruh roh. Without claiming that there's some sort of high-speed conspiracy going on at Sprint (read: there's not), we'd like to point out that quite a few early adopters are claiming that their Hero refuses to hop on the carrier's EV-DO Rev. A network. We took a peek back at the company's press release for this very phone, and sure enough, the Rev. A experience is promised. We're guessing that a simple firmware update will be all it takes to remedy the issue (if there's truly an issue at all), but 'til then, there's always WiFi! Right, guys?

[Via Examiner, thanks Tracknod]

Update: We just heard directly from HTC about this snafu, and as it turns out, the message that Sprint Hero users are seeing is merely a mislabeling. If you're within an EV-DO Rev. A area, you'll get Rev. A speeds -- despite that fact that your phone says it's only on Rev. 0. We're also told that a future maintenance release will address the message. Check the full quote after the break.

Um, yikes? An unexpected (and unwanted) surprise struck some 145,000 BlackBerry users in the UAE this time last week, when an official looking prompt coerced many of the aforesaid Etisalat customers to follow through with a software update. Rather than bringing about performance enhancements, the SS8-built app enabled the carrier to keep tabs on customers' messages. According to RIM:

"Etisalat appears to have distributed a telecommunications surveillance application... independent sources have concluded that it is possible that the installed software could then enable unauthorized access to private or confidential information stored on the user's smartphone. Independent sources have concluded that the Etisalat update is not designed to improve performance of your BlackBerry Handheld, but rather to send received messages back to a central server."

Like we said, yikes. The zaniest part is that Etisalat isn't backing down, still assuring the world that the upgrades were "required for service enhancements." At any rate, RIM has made remarkably clear that the update wasn't one authorized by the company, and it's even providing an app remover for those who'd prefer their BlackBerry to be in working order and, you know, not forwarding all their email to some dude in an Etisalat supply closet. Good on you, RIM. Bad on you, Etisalat.

[Thanks, Gerald]

Read - Confirmation of spyware
Read - RIM app remover

Well, that was snappy. Just days after O2 Germany abruptly halted the sales of Toshiba's 1GHz TG01 smartphone due to an unexplained virus outbreak among new units, it seems as if things are back in gear. Online, anyway. As of this moment, web shoppers can order the Snapdragon / WinMo-powered from the carrier once more, though there's no word on if retail shops are still keeping their stock in quarantine. Either way, we'd don a mask before waltzing in to inquire.

[Thanks, Fab]

As we said following the Pre launch, no new gadget is immune to growing pains -- especially when it's tied to a manufacturing and distribution campaign on the scale of the iPhone 3G S. Statistically, it's just not possible to walk away from an opening weekend without a few hiccups when you're pushing this many units of anything; the best manufacturers can realistically hope for is to keep problems minor, respond to issues quickly, and spin the crap out of anything that comes up.

To that end, here's what we're tracking on the 3G S from the first three full days of sales:

• Apple is awarding $30 iTunes store credits to individuals affected by lengthy activation times on their new phones. Regular activations shouldn't take more than an hour or two (ours were basically instantaneous) and ports from other carriers should take a maximum of 48 hours, but some unlucky individuals are still waiting to come online. We probably would've destroyed the phone with a hammer or a direct impact with a wall by now, so our respect goes out to those of you who are still waiting and haven't destroyed anything of value.
• It seems that some users are getting the error message pictured above when attempting to hack tethering support onto their AT&T iPhones using mobile config files available online, though repeatedly deleting and re-adding the configuration seems to help in some cases. Of course, AT&T isn't supporting tethering on the phone at this point anyway, so we wouldn't expect a shoulder to cry on if you call in to customer service with this one.
• Boy Genius Report is reporting that sounds played by the phone are immediately followed by some sort of extremely high-frequency tone -- the kind little kids and the next door neighbor's dogs hear, but you may not.

Anything else going on out there in the field? Perhaps more importantly, anyone being driven batty by shrieking blasts of ultrasound they couldn't identify?

[Thanks to everyone who sent these in]

So we've been doing this whole gadget blogging thing for a while now, and we've noticed a timeline trend with these major, buzz-filled launches. They tend to go something like this:

• T minus 2 hours: lines reach critical mass across the country; odds are you'll find some of us in those lines. Camaraderie amongst line-waiters is at a high, but it's a guarded emotion -- the scene'll turn ugly the second inventory runs out.
• T minus 30 minutes: for morning lines (particularly those where folks have waited overnight), store managers come out and offer coffee and pastries. Anything less is uncivilized -- don't hesitate to complain.
• T minus 0 minutes: the gizmo goes on sale.
• T plus 1 hour: the first teardowns and cost estimates hit the web.
• T plus 4 hours: mass (or at least loud) complaints of manufacturing defects, bugs, and shortcomings start cropping up.

It's still too early to tell whether the Pre is more, less, or equally as defective as any other blockbuster product in recent memory, but as you might expect, there are plenty of issues being sporadically reported in the first weekend of availability and it'll be interesting to see how Palm spins and handles them. Here are a few we're tracking:

• A good number of early adopters are reporting "splotchy," distorted, or discolored displays (we've seen reports of dead pixels, too, though we'd actually be more weirded out if there weren't). See examples here, here, and here.
• We've also heard reports of unexpected system shutdowns (like those reported in the LAPTOP piece above) that require a battery pull to resolve. We're hearing that you can also patch this up by holding down the power button and toggling the ringer switch three times, but your mileage may vary. If we had to guess, this'll be fixed up with a firmware update at some point, which really drives home the value of OTA capability.
• Text fields in the web browser don't seem to support symbols that aren't on the keyboard (that is, symbols you need to hold down "Sym" to access). We've independently verified this one, and it's nasty -- it'll be particularly bad once the phone launches internationally, so we'd also expect this to be patched sooner rather than later.

If you've noticed anything else, drop us a line in comments -- we think Palm and Sprint are both motivated to make this launch a smooth one, and something tells us their ears are firmly planted to the ground right now.

[Thanks to everyone who sent these in]

Where's the fail whale when you need it, right? Early yesterday morning, Nokia flipped the switch on its Ovi Store, claiming that it's app market would potentially reach some 50 million users around the world. Unfortunately for Nokia, it seems as if all 50 million attempted to check things out at the same time. Web-wide, users were griping that things just weren't working out, and we're not talking about small packets of flustered users. In fact, Nokia was forced to admit that "shortly after launching, it began experiencing extraordinarily high spikes of traffic that resulted in some performance issues," and judging by reactions, we'd say "some" is now a front-runner for understatement of the year. Have things smoothed over for you today? Are you even bothering to check?

Update: Nokia has apologized for the gaff and has reportedly added server capacity to handle the demand. Question is: is the fix working?

Government-controlled Mahanagar Telephone Nigam (MTNL) just went live with the 3G network we've known was coming since December. All good, right? Not quite. The telecom firm is crying foul to the Department of Telecom, as it currently suspects that someone, somewhere is experimenting on its 3G spectrum. Reportedly, the unauthorized testing has caused disturbances for MTNL subscribers, and according to a company official, the disturbance miraculously stops every time the DoT visits the area to investigate. Sounds like an M. Night Shyamalan movie or something, doesn't it?

PSA: you should probably cancel that MemoryUp Personal download from the Android Market. Like, right now. According to legions of T-Mobile G1 users who gave the program a go, it's pretty much an abject disaster. The app bills itself as being "a handy memory optimizer tool that will keep your Android smartphone running faster and efficiently," but more than a few users have reported that it actually wipes oodles of precious data instead. Reports ranging from cleared SD cards to completely erased contact lists have appeared time and time again, with many straight-up calling it a scam. We're not looking for Apple-like safeguards on the store or anything, but maybe a test or two before letting this thing fly would've been nice, no?

We can't say we've ever toyed with a mobile that was so difficult to setup that we'd rather move our bank account from one institution to another just to experience something easier, but apparently we're in a quaint minority. According to research gathered by Mformation, some 85 percent of those polled were "frustrated by the difficulty of getting a new phone up and working." Out of the 4,000 individuals that were surveyed, all but 5 percent said they would "try more new services if phones were easier to set up." In fact, 61 percent admitted that they would simply stop using an application if they couldn't get it working right away, with actions such as web browsing, reading email and sending picture messages being atop the list of "greatest wants." Hear that, carriers? That's the sound of lost revenue from selling phones that people can't operate.

[Via All About Symbian]

Sheesh, what's up with top tier handsets cracking this year? First the iPhone 3G, now SE's XPERIA X1? A curiously high amount of cracking complaints are starting to build around the web, possibly indicating that a quality issue could be somewhat widespread. We're hesitant to believe that this here quirk is even close to happening everywhere, but it is somewhat suspicious that HTC and SE have recently been rumored to be going their separate ways after this phone has faded from the limelight. At any rate, we've no choice but to poll our own audience here, so have you seen unwanted cracks appear in your X1? If so, hit the read link -- you definitely aren't alone in all of this.

[Via WMPowerUser]

Oh sure, a few remarkably lucky and / or well connected individuals out there are yapping it up on a white T-Mobile G1 right this very moment, but for the bulk of us, coming across one is basically impossible; in fact, the white G1 isn't even listed on T-Mobile's website currently. TMO News has it that the lightest hue of the HTC-built handset isn't expected to ship until at least the US Thanksgiving holiday, meaning that you've still got some serious time to kill before wrapping your paws around the increasingly enviable mobile. Rumors have been rampant that a paint chipping issue is at fault, and while we've yet to hear any confirmation of that, we have seen problems with white paint throw a wrench in the production plans of other mega-corps in the past. There's always the black G1 + Colorware if you're really impatient, you know.

Whoa, boy. Cue the second wave firestorm in 3, 2, 1.... After Nokia responded to outcries from N-Gage users who were infuriated at the idea of not being able to transfer their titles between handsets, all seemed to be well. Now, however, we're finding that there's still a "one transfer policy" in effect, meaning that your games can only be ported from one handset to another one time before your world implodes. It should be noted, though, that a recent report at All About N-Gage asserts that said policy is only temporary, and that Nokia is currently working towards "a more permanent transfer method." Of course, there's no set time line for when we'll see such a thing, and it's not like the N-Gage niche as a whole is growing in leaps and bounds; in other words, you N-Gage fanatics may want to pick a handset and stay content -- you might be relying on it for awhile.

[Via All About Symbian]

Man, what's up with Verizon and its ad department? Just a few months back, the carrier was thrashed by PETA for running a controversial spot involving two pit bulls chained up in a junkyard, and now it's being fingered for making questionable remarks toward Sprint's push-to-talk network. For those unaware, the spots (one hosted after the break) included lines such as "We all upgraded to Verizon Wireless. Got push to talk and the reliability of the network. That old service is useless now." Sprint argued that the subtle drops could wrongfully influence people to believe that Sprint's PTT network was non-functional or that it would soon be discontinued, and eventually, NAD (an ad watchdog agency) recommended that VZW nix the ads. As it stands, the commercials in question have indeed been dropped, but Verizon asserts that it did so as a normal part of business. Ah well, it's the end result that matters, right Sprint?

In a growing effort to keep costly CSRs from spending entirely too much time trying to explain how to activate a speakerphone over the, um, phone, T-Mobile has inked a deal with Nuance Communications to bring an on-device application to select mobiles. Essentially, the Mobile Care software will rear its head whenever someone with one of the aforementioned handsets dials up customer service; from there, an "intuitive, user-friendly" guide attempts to walk users through "issues such as diagnosing and repairing configuration problems as well as with making account and billing inquiries." T-Mobile asserts that trials of the service have shown that customers actually prefer this over a live human, which probably has everything to do with the wait times that invariably come with calling a fellow Earthling. Still, we can imagine quite a few smashed phones deriving from frustrations with this computerized service, at least one of which we hope to get captured on video for posting.

[Via RCR Wireless News]