When we first saw this, our immediate reaction was, "trust us, Jitterbug, we appreciate your extra-mile attitude here, but it's not your fault that 911 doesn't work without a signal." Turns out that's not quite the issue, though -- in reality, Jitterbug is recalling phones sold after March 1 of last year because they maybe be unable to place calls to 911 in areas where the company doesn't have MVNO or roaming agreements in place. In other words, the phone is showing "no service," but you've still got a signal -- and whenever a phone's got a signal, it should be able to dial the cops. Jitterbug is offering affected customers the option either of taking their handset into a local Samsung service center or mailing it in, at which point a software update will be applied. Too bad these things don't do firmware updates over the air, isn't it?

[Via Phone Scoop]

While things like copy and paste, multimedia messaging and video calling are nice extras to have, there's really only one thing that's most important when it comes to a reliable cellphone: the 911 functionality. Evidently, around 30,000 LG 830 Spyder handsets aren't having the easiest time dialing for help, with a product recall noting that a huge swath of 'em have "difficulty sustaining a connection or have poor voice quality on calls to emergency 911." It should be noted, however, that LG's actually being really, really proactive here, as it has only received a single report (and no injuries) to date. The Spyder phones affected have software versions T83LGV03 and T83LGV04, and you can hit the read link if you suspect yours is amongst that 30,000.

[Via textually]

Even though the FCC could have simply overridden a White House decision to reject the backup power requirement, it's deciding to reel in its ego and revise things for the betterment of all involved. After taking a fair amount of flack for its emergency plan being too outlandish and impossible to afford / implement, the agency has stated that it will issue a new proposal "with the goal of adopting revised backup power rules that will ensure that reliable communications are available to public safety during, and in the aftermath of, natural disasters and other catastrophic events." Details beyond that are scant, but we suspect the whole "at least eight hours of backup power" could be changed to something smaller. Moral of the story? Don't ditch that Y2K preparedness kit just yet.

[Via mocoNews]

The FCC has already given its stamp of approval on a system to modernize the US' ages-old emergency broadcast infrastructure, relying largely on voluntary participation by the nation's wireless carriers to help get the word out to their subscribers in the event of a crisis. Left open, though, was the question of exactly who would be responsible for taking the reigns at the federal level, managing the system and overseeing alerts. After some initial concern that it didn't have the necessary legal authority to manage the system durning non-emergencies, FEMA has finally taken the bull by the horns and thrown its hat in the ring to get the infrastructure in place. The agency's first responsibility will be to develop and publish a protocol for the alerts -- something it hopes to have accomplished in the next one to two months -- with public availability of the production system coming in 12 to 18 months.

Asshats, jerkfaces, and garden-variety idiots have finally stirred the sleeping giant -- and though the FCC doesn't exactly have a sterling reputation of coming down hard on offenders, we can only hope something good happens here. All cellphones, tied to active accounts or otherwise, are required by law to be able to place calls to emergency services; by and large, that's a sound policy and something that's probably saved dozens of lives over the years. Sadly, though, folks have seen fit to abuse that capability, in some cases utterly overwhelming call centers and taking away service from others who genuinely need it. A number of states have banded together and formally asked the FCC to do something about it, and this is where it gets a little messy. Does the commish repeal the clause requiring access to 911? Sounds like the wrong move, but without any sort of account linkage, prank calls from inactive handsets are difficult at best to stop, simply because they can't be traced. There doesn't seem to be any guidance yet from the feds on exactly what action they may take -- and with an issue this tricky, we don't really expect action any time soon.

The FCC is expected to get real with a nationwide SMS-based alert system on Wednesday, revealing the details of a program that will likely be adopted by all four national carriers in the US -- and very likely, we'd assume, most of the regionals as well. The program will be designed to send messages to in-the-know subscribers in the event of a natural disaster, attack, or child abduction, and naturally, folks will be able to opt out if they prefer the "ignorance is bliss" approach. The system is also apparently going to feature specific provisions requiring participating carriers to make sure disabled users can get the alert via special vibration or audible alerts, though it's not clear how those will differ from the vibrates and beeps the rest of the populace receives. If all goes well, carriers who opt to implement the system will have to have it running within 10 months, so we'll finally be able to get that "OMG TRNDO" text we've always wanted to receive.

[Via Phone Scoop]

At first, we sorta thought those air raid sirens (you know, the ones that are freakin' loud enough to wake the dead) were enough of an "emergency alert" as it was, but consider this: they usually don't tell you the nature of the emergency or give you instructions on exactly how you're supposed to proceed. That's not the sirens' fault -- a mind-numbingly loud "whoop whoop" really doesn't have the bandwidth to reveal that kind of information to the human ear -- but now that SMS-capable phones are ubiquitous, it's time to smarten things up just a tad. The government's Emergency Alert System has had just such a plan in the works for a while now, and Sprint Nextel is becoming the first national carrier to trial a system capable of sending targeted, location based alerts when bad stuff goes down. The trial is taking place in scenic Contra Costa, California; no word on a national rollout, but if you find out about your next tornado, earthquake, or other scary sitch via text, your area have just gotten swept into the craze.

NTT DoCoMo is launching a new mobile phone / bracelet combo aimed at helping youngsters stay safe on the mean streets of Japan. The two-part system combines the FOMA F801i phone, which adds safety features like a 100-decibel alarm, high intensity flashing LEDs, and the ability to automatically notify family in the event of an emergency, and a bracelet remote control which communicates with the device. The phone can be set to provide its location to registered parties, and will turn itself on if it has been switched off. Coupled with the phone is the "amulet style" bracelet, which can be used to locate a misplaced phone, lock the handset, or send a message to another phone (if the device and bracelet are out of range for over five minutes). We suspect that for worried and / or nosey parents, this is a dream come true.

AT&T's Smart Limits parental control package has been temporarily taken offline after the carrier discovered a little catch-22 with the service: if a user of a Smart Limits-controlled phone dials 911 and gets disconnected, the emergency operator is blocked from calling back. Obviously, this is a case of Smart Limits being just a little too smart (or too dumb, depending on how you look at it) for the user's own good -- we don't think parents are too concerned about their young 'uns spending hours racking up anytime minutes on the line with a chatty 911 operator -- and AT&T clearly did the right thing by pulling the service until it gets sorted out. Shouldn't take too long, we imagine.

[Via mocoNews]

In a crisis situation, every moment is crucial in saving lives. Starting in early 2008, New York City will pilot a program that will deliver emergency notifications via text messaging alerts. "These messages could contain crucial information about the steam pipe explosion or subway flooding," says COO Paul Klein of Cellcast -- the company that will be providing the solution to the city -- "and these type of alerts can delivered even if wireless traffic had crashed the networks."

[Via textually.org]

When you're already tracking every kid out there to make sure no one gets into too much mischief, you definitely need a way to make a call whilst in "mountainous areas or at sea," right? Apparently the Japanese government thinks so, as it's planning on bringing satellite calling to the masses by launching a bird that's 50-meters in diameter in order to enable "ordinary handsets" (you know, the ones without the mile-long antennas) to make satellite calls in times of emergency with just slight modifications. The aforementioned sat would be over twice the size of the 19-meter Kiku No. 8, which currently holds the crown for the largest launched by the Japan Aerospace Exploration Agency, meaning that the newfangled equipment would fit nicely within the confines of today's increasingly shrinking cellphone and still find signal. Interestingly, the ministry isn't looking to get the service going before 2015, so we just might be looking at mainstream antenna-less iterations by that time anyway.

[Via DigitalWorldTokyo, photo courtesy of SatellitePhones]

We know, jostling over the almighty 700MHz band may not be as exciting as tossing in your bid for the one and only PowerFest '94 cartridge, but for wireless providers and startups alike, this one is big. The FCC has finally announced technical specifications for the upcoming 700MHz band auction, which is being dubbed the "most valuable available slice of radio-frequency spectrum," but are holding out on the anxious bidders by "not deciding exactly how the spectrum will be divided and sold off." The Congressional Budget Office has reckoned that "as much as $15 billion" could be added to the federal treasury as a result of the auction, as the swath of airwaves in the 700MHz range is being "vacated by television broadcasters as they make the transition to digital TV," which makes for "prime territory for providing advanced wireless broadband services." The FCC Chairman was quoted as saying that this auction would hopefully enable a "third pipe to the home" to be constructed in order to provide "affordable broadband to all Americans." If all this sounds interesting, and you've got billions laying around collecting dust, it sounds like you're in for quite the battle come auction time.

Apparently the bag phone is the new black; AT&T and Motorola have launched the M900 specifically targeted at security and emergency workers. We expect this type of handset will see wide acceptance in just about any industry that needs reliable coverage when in less than reliable areas. Thankfully, this rather huge and cumbersome device is installed and left in your car, truck, Mobile Command Center or whatever else is in vogue for daring rescue hijinks. The M900 features a 2 Watt RF amp that can triple this device's range over a standard cell phone on a mobile network, a lovely blue backlit screen, and name and number dialing. Handsfree calling time is touted as being 105 minutes on battery, but power options also include cigarette lighter and wall adapter. The M900 only comes in dual-band GSM 850 / 1900MHz flavors for use on this side of the pond, since carrying this 10 pound phone with you while on holiday might be a bit much; unless of course, Motorola has a backpack accessory.

[Via SlashPhone]