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UK T-Mobile customer data sold to cold callers, responsible staff to be prosecuted

Let's be honest, who here is actually surprised that underpaid and overworked data workers would sell on our details for a few extra quid? Given the number of uninvited calls to our unlisted phone numbers, we know for a fact that somebody has been dishing our personal contacts to those Nigerian princes and caring loan consolidators, so it's no shock to learn that T-Mobile employees have been fingered for committing the deed and are now facing prosecution. We're told that inappropriately leaked information made its way into the hands of brokers, who then "cold-called the customers as their contracts were due to expire" without T-Mob's knowledge. Disappointed by the failure of current fines to discourage such illegal information trade, British Justice Minister Michael Wills has even called for "custodial sentences" to be levied against the poor slobs responsible. So, if you're scoring at home, that's now two black eyes for T-Mobile when it comes to keeping our data safe. For shame.

AT&T's Data Connect overage rates much lower now, still too high

In a perfect world, we'd one day all be guzzling from an endless font of virtually free bandwidth, streaming 1080p video straight to our WXGA handsets with stereo Bluetooth beamed straight to implants in our ear canals. Turning our attention back to reality for a moment, though, and the situation is a little more bleak: carriers are plagued with crappy, overloaded networks, backhaul issues, and a 4G rollout that could easily span a decade. To that end, caps are still firmly in place on US carriers' so-called "unlimited" laptop data plans, and overage rates make the occasional slip-up nasty enough to bankrupt you if you're not offered clemency from customer service. The good news is that AT&T's data overage rates have dropped significantly as of November 6, going from 49 cents per megabyte to 5 cents on the $60 5GB plan and 10 cents on the (nearly useless) $40 200MB plan. That still means you're paying over $50 for each gigabyte of overage -- but as AT&T points out, it's a hell of a lot better than the $500 you were paying before.

[Thanks, Kal]

Verizon "Mobile Web" service currently down

We've been getting a slow trickle of tips telling us that Verizon's Mobile Web service is currently down nationwide, with no ETA on a fix. That's Mobile Web, the featurephone service, not, you know, big-boy data, so chances are you're fine -- our various VZW smartphones are unaffected. (Although we did have a dropped call and some spotty voice quality on a DROID this morning -- ruh roh.) We'll let you know if we hear further.

[Thanks to everyone who sent this in]

Quigo ad placement

Verizon broadband data goes prepaid

Heavy users are still going to need the 5GB monthly postpaid option (and really, let's be honest, a lot of us need well more than 5GB), but the occasional "crap, I really have to grab that spreadsheet off the intranet" moment might be well-served by Verizon's new prepaid data option announced today. "Occasional" really is the key word here, because it's not cheap -- $15 per day for 75MB, $30 per week for 250MB, or $50 per month for 500MB -- but hey, we guess we've gotta get Big Red used to the idea of offering a la carte data for a while before it becomes affordable to the masses. In the meantime, it'll be offered bundled with a USB760 modem (pictured) in Verizon and Best Buy locations starting on November 16.

T-Mobile posts Sidekick contact recovery instructions

That Microsoft / T-Mobile tag team has been doing a pretty decent job of cleaning up the disaster area left by the Sidekick data loss, and now the first item on the recovery menu is ready for collection. Sidekick users can hit up the My T-Mobile webpage to download their contacts and then restore them either to their Sidekick or whatever device they've replaced it with. Extensive how-to instructions are available at the read link, which also furnishes us with the reassurance that "Microsoft/Danger continues its efforts to recover pictures, calendar entries and to-do lists, which may be available in the future."

[Thanks, Abe G.]

Microsoft to restore remaining Sidekick contacts this week, other stuff 'shortly thereafter'

Sidekick users tend to be an active, fly-by-the-seat-of-your-pants bunch, so it's gotta hurt like the dickens when they don't have access to their schedules and little black books -- but hey, at least it's still recoverable, right? Microsoft has just posted a quick update to keep everyone abreast on the progress of its Sidekick data recovery, and it sounds like they'll be able to have remaining missing contacts back in action this week with the rest of the data -- to-dos, notes, photos, and the like -- following on "shortly thereafter." Anyone who didn't lose information in the debacle should be unaffected by the recovery process, but for those who did, these backup tapes couldn't possibly load into Danger's feisty data center fast enough.

Quigo ad placement

Microsoft recovers 'most, if not all' Sidekick customer data

Steve Ballmer must have busted out his secret stash of magic dust, as Microsoft has just come out with the announcement that it has recovered "most, if not all, customer data" that was lost during the recent Sidekick debacle. Following the wildly embarassing fiasco attributed to a "system failure that created data loss in the core database and the back-up," T-Mobile and Redmond have "rebuilt the system component by component" and now promise to restore data to affected users in the most expedient fashion possible. Guess that means you won't be getting $100 from T-Mobile for losing your Tetris high scores after all.

[Thanks, Abe G.]

AT&T slinging HSPA 7.2 to six cities this year, adding backhaul capacity too


If there's one thing AT&T's network could use, it's more network. Particularly in major cities (we're looking at you and your dastardly street parking situation, San Francisco), AT&T's 3G network is perpetually overwhelmed, oftentimes forcing users to switch to EDGE just to tweet about how awful the coverage is. Thankfully, the operator is making good on its earlier promise to roll out HSPA 7.2Mbps to select cities, with Charlotte, Chicago, Dallas, Houston, Los Angeles and Miami now destined to get lit this year. Potentially more interesting, however, is the deployment of "additional backhaul capacity to cell sites," which will also support LTE when the time comes. All told, around 2,000 new cell sites should be added before the year's end, and at least a half dozen 7.2Mbps-capable smartphones should be in AT&T's portfolio by the same deadline. Feel free to express your joy in comments below -- that is, if you can get comments to load on your existing 3G connection.

Nokia's RD-3 modem boldly boasts LTE, and no, you can't have one

Nokia makes out its just-announced RD-3 data modem to be the dream of every road warrior: global GSM / EDGE, global HSPA, global LTE -- a twenty-plus year heritage of technologies in the GSM family tree compressed into a single device, powerful enough to get you service from a dusty GPRS cell site in some of the world's harshest landscapes or Verizon's LTE trials in Boston and Seattle just the same. The only problem is that you can't have it. The RD-3 is instead being reserved for carriers and infrastructure firms building out LTE networks around the globe as they march toward commercial availability in 2010, at which point Nokia (and others) will presumably have newer, better modems available for us lay folk to enjoy. In the meanwhile, though, it's alright: go ahead and drool.

Verizon beefs up global modem line with UMW190

Verizon's really starting to buy into this global 3G data thing, offering modems that do EV-DO domestically and HSPA abroad; problem is, ZTE's AD3700 that's on the market currently is... shall we say, a little too "in-your-face" for some folks. For those individuals, we might recommend the more buttoned-up UMW190 from PCD, which offers triband HSPA to go along with the EV-DO Rev. A that you'll enjoy domestically. Those with pockets deep enough to withstand the heavy-hitting roaming bills can grab the UMW190 now online (later this month in stores) for $49.99 after a $50 mail-in rebate.

Verizon tests first data connections on LTE network in Seattle and Boston

Big Red's flexing its 4G muscle today, announcing that it has successfully completed the first true tests on its nascent LTE network -- end-to-end data calls that presumably approximate real-world usage. The action actually happened way back on July 15 in Seattle, while Boston just went down today -- the two markets where Verizon said it'd be running the first trials -- both on 700MHz spectrum won not terribly long ago. LG and Samsung provided the mysterious, unspecified "trial devices," but don't worry, Motorola fans -- Verizon says they've got devices in the pipeline as well. Both Seattle and Boston currently have ten LTE cell sites live as the carrier trudges toward a 2010 date with destiny when it'll take "up to 30" markets live, at which point EV-DO and HSPA will theoretically feel like trying to send packets via carrier pigeon. Progress!

Update: We just spoke with Verizon Wireless CTO Tony Melone to expand a bit on the trials. Here are some of the key takeaways:
  • Though they're not talking speeds with these trials specifically, they're confident in saying that everything's in line for 7-12Mbps down and 3-5Mbps up at launch.
  • The trials are being conducted on commercial LTE base station hardware, but everything else is prototype (and changing very rapidly). The end-user equipment doesn't currently resemble anything you'd actually buy.
  • Data modems will be the priority at launch, which makes sense considering the amount of industry flux with regard to voice over LTE. Though Verizon believes the solution will ultimately be some form of VoIP, there are several outstanding issues, including handling of 911 calls.
  • Everything in the trial so far leads Verizon to believe that they're on track for a 30-market launch in 2010.
  • This doesn't spell the end of EV-DO deployments -- far from it. Melone says that upgrades could continue all the way through to the initial LTE launch and beyond.

Is Verizon data down for you?

We've been seeing a lot of reports of Verizon data services being down today, possibly limited to BlackBerrys (which, ironically, are probably used in mission critical situations more than most other devices). What's the status out there in the field? Anyone see any issues?

[Thanks to everyone who sent this in]

Update: Response from commenters has us thinking this is a pretty isolated incident, but keep the reports coming. Thanks, everyone!

Verizon announces AD3700 global modem from ZTE

So here's some interesting insight into the wild, rough-and-tumble world of wireless product launches: Verizon announced ZTE's AD3700 USB modem today, a product that gained FCC approval over five months ago, which means it's probably been getting a trial by fire on Verizon's test labs since then. You've gotta figure that ZTE was working on the prototype for many months before FCC approval, so all told, this launch is probably a culmination of a solid year of work, cash, blood, sweat, and tears. Don't you feel obligated to buy it now? Anyhow, the modem runs $79.99 after a $50 rebate when it launches on the 14th, which is actually a really solid deal considering that it'll do EV-DO in the States and HSPA around the world for 3G service no matter where your job or your whimsical vacation travel habits might take you.

Sony Ericsson brings MD400G USB data card to Rogers

It's not every day that you see a USB data card launch that can accept Memory Stick Micro M2 cards, so we wanted to call out this little puppy on Rogers. As you might imagine from the unusual memory card support, it comes to us from our good friends at Sony Ericsson -- and not to fret, because the MD400g takes plain ol' microSD cards, too, all the way up to 8GB. It's got integrated GPS, supports up to 7.2Mbps down, and can roam globally on 2G and 3G networks; add in that wild red and white paintjob, and you've got a winner on your hands -- especially when you consider that it's free on a three-year contract.

[Via MobileSyrup]

PSA: tethering your iPhone on Rogers doesn't cost extra


Hey, AT&T, Rogers stole your extended subsidy idea, so why not return the favor and copy some of this when you roll out iPhone tethering later this year? Canada's GSM giant is charging precisely nil for the pleasure of connecting your iPhone to a computer and using it as a modem, instead merely deducting bytes from your data bucket just as though you were consuming them on the iPhone itself -- as long as you have at least 1GB of data in your plan, otherwise tethering's not available. That works especially well in concert with those who have Rogers' sweet 6GB-for-$30 data add-on, but otherwise, many users (especially those with meager 1GB accounts) will have to be careful not to overrun their monthly limits. At any rate, the takeaway here is that if AT&T comes out with a $50-plus tethering add-on with a 5GB bucket at this point, there'll be riots, bloodied bodies, overturned cars, the whole nine yards.

[Thanks, Rod]

Update: Michael Bettiol points out that Rogers is ominously saying this pricing structure is good through December 31st, so it's anyone's guess what happens after that. Odds are Rogers is giving itself an out in case data usage is totally off the chain.




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