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Palm quietly improving Pre build quality, tweaking hardware


It's not the most comprehensive survey, nor is there any official confirmation, but the crew at PreThinking has checked in with a number of new Pre owners and discovered that Palm's apparently building its webOS handset better lately -- and what's more, it's even made some minor improvements. The biggest change appears to be a fix for that nasty bug that caused the Pre to reset or turn off when the keyboard was closed -- that bit of grey foam pictured was added to the battery compartment to tighten up the battery connection. There's a also word that the screen cracking and unintended rotation issues have been addressed, although time will tell on those, and the button color has changed from pearl to silver. As for improvements, well, there's a new battery model, and the Palm logo is now embossed on the carrying case. Yep, just little stuff, but it's good to see Palm addressing the build issues on the Pre, which are by far the most common complaint about the device. Let us know if you've spotted anything else, would you?

Palm Pre trouble roundup


So we've been doing this whole gadget blogging thing for a while now, and we've noticed a timeline trend with these major, buzz-filled launches. They tend to go something like this:
  • T minus 2 hours: lines reach critical mass across the country; odds are you'll find some of us in those lines. Camaraderie amongst line-waiters is at a high, but it's a guarded emotion -- the scene'll turn ugly the second inventory runs out.
  • T minus 30 minutes: for morning lines (particularly those where folks have waited overnight), store managers come out and offer coffee and pastries. Anything less is uncivilized -- don't hesitate to complain.
  • T minus 0 minutes: the gizmo goes on sale.
  • T plus 1 hour: the first teardowns and cost estimates hit the web.
  • T plus 4 hours: mass (or at least loud) complaints of manufacturing defects, bugs, and shortcomings start cropping up.
It's still too early to tell whether the Pre is more, less, or equally as defective as any other blockbuster product in recent memory, but as you might expect, there are plenty of issues being sporadically reported in the first weekend of availability and it'll be interesting to see how Palm spins and handles them. Here are a few we're tracking:
  • A good number of early adopters are reporting "splotchy," distorted, or discolored displays (we've seen reports of dead pixels, too, though we'd actually be more weirded out if there weren't). See examples here, here, and here.
  • We've also heard reports of unexpected system shutdowns (like those reported in the LAPTOP piece above) that require a battery pull to resolve. We're hearing that you can also patch this up by holding down the power button and toggling the ringer switch three times, but your mileage may vary. If we had to guess, this'll be fixed up with a firmware update at some point, which really drives home the value of OTA capability.
  • Text fields in the web browser don't seem to support symbols that aren't on the keyboard (that is, symbols you need to hold down "Sym" to access). We've independently verified this one, and it's nasty -- it'll be particularly bad once the phone launches internationally, so we'd also expect this to be patched sooner rather than later.
If you've noticed anything else, drop us a line in comments -- we think Palm and Sprint are both motivated to make this launch a smooth one, and something tells us their ears are firmly planted to the ground right now.

[Thanks to everyone who sent these in]

iPhone v1.1.3 causing major issues with SMS message order?

Apparently, a lot of iPhone users are experiencing issues related to out of order SMS conversations.

[Thanks Mark and Sean]

What's the deal, have you seen this? Shout it out in comments.

A lot of people were pretty damned stoked about the SMS improvements Apple unleashed upon iPhone owners yesterday with firmware v1.1.3, but it's not all turning up roses.

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Sprint halts sales of LG Rumor?


We're not planning on seeing any sort of confirmation from Sprint on this, but word on the street has it that the carrier has actually halted shipments of the LG Rumor to its retail outlets. Apparently, the handset has a "known issue where certain sets of key presses during startup can trigger a complete erasure of the phone's firmware." Purportedly, the device cannot be restored once triggered save for at the factory, but LG is hard at work creating an updated firmware that "removes the code from being accessible." Once that's completed and approved, existing users can expect an over-the-air download to be made available, and users to-be can expect the mobiles to start showing back up with the update already loaded on.

[Via PhoneScoop]

First batch of Toshiba G900s plagued with issues?

As smartphones become ever more complex and powerful, simple math dictates that the incidence of severe software issues is going to go up. Sad as it is, that's to be expected, and we can't really recall the last time we extensively used a smartphone -- regardless of brand or platform -- that didn't exhibit some bugs. That being said, when a phone won't frickin' come out of standby, you'd think they'd be able to catch that before shipping. Many owners of Toshiba's ultra-powerful G900 Windows Mobile 6 Professional handset seem to be reporting a hodgepodge of problems that are necessitating returns, chief among them being that once the phone goes to sleep, it doesn't want to wake up until a reset is performed. Toshiba's apparently promising a fix in the next few weeks, but for folks trying to make this beauty their primary mobile, that's little consolation for the moment.

[Thanks, Gudmundur]

Warning to reporters: "Get new cellphones -- now!"

In yet another twist to the unfolding telephone spying story, two reporters from ABC News were apparently told by a "senior law enforcement official" that their cellphones were being tapped so that the government could track down their confidential sources. The reporters were warned to get new cellphones as quickly as possible if they wanted to maintain their sources' anonymity. We, of course, follow that advice and get new cellphones all the time. Not because we think anyone is listening in, but because we just have this compulsion we can't shake. However, if the Feds want to listen in on our calls and find out who's been leaking all of that juicy Treo info, they can feel free. Trust us, they'll be very surprised by what they learn.

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