In a growing effort to keep costly CSRs from spending entirely too much time trying to explain how to activate a speakerphone over the, um, phone, T-Mobile has inked a deal with Nuance Communications to bring an on-device application to select mobiles. Essentially, the Mobile Care software will rear its head whenever someone with one of the aforementioned handsets dials up customer service; from there, an "intuitive, user-friendly" guide attempts to walk users through "issues such as diagnosing and repairing configuration problems as well as with making account and billing inquiries." T-Mobile asserts that trials of the service have shown that customers actually prefer this over a live human, which probably has everything to do with the wait times that invariably come with calling a fellow Earthling. Still, we can imagine quite a few smashed phones deriving from frustrations with this computerized service, at least one of which we hope to get captured on video for posting.

[Via RCR Wireless News]

We're still waiting for that C820 to become reality, but in the meantime, we can just rest on our laurels while the poor Duo wastes away on some ancient build of Windows Mobile 6, can we? Of course not, it'd be inhumane -- and happily, Pantech agrees, finally releasing a 6.1 update for owners of AT&T's dual-sliding smartphone. Cheers to that!

[Via MoDaCo]

If you're wondering why you don't have an AT&T-branded BlackBerry Bold in your hand at this very second, the answer might lie a couple thousand miles away where Orange has allegedly pulled all units off the shelves to hammer out some "software issues" that have plagued early devices in subscribers' hands. The whole situation leaves us to wonder whether carriers jumped the gun on validating early builds of the Bold's firmware in an effort to get it out into the market in a non-ridiculous amount of time, while AT&T may have chosen to play it safe with a longer, more excruciating battery of tests -- leading to RIM's swipe that the October 2 miss was all AT&T's fault. It's just a theory, and probably a pretty meaningless one since this Orange fiasco should apparently take a couple weeks to clear up at most, and we're still hearing occasional whispers out of the AT&T camp that they're still pushing for an October release over there. Chop chop, guys.

[Via Mobile Tech Addicts]

As smartphone platforms go, UIQ is a pretty underserved one; it just doesn't command enough of a following (by either manufacturers or end users) to justify boatloads of serious third-party development. That's why we're especially delighted to see that Digia's @Web, a Webkit-based browser with touch control and desktop-grade rendering capabilities, has emerged from beta and gone live. The full version's not a free download -- you'll pay 8 (about $11) for the privilege, in fact -- but for diehard UIQers looking for a way to rock the interwebs, this is probably the ticket.

[Thanks, All About Symbian]

It's just in beta at this point, but devs and techies far and wide are now invited to take a stab at coding up some magic for RIM's new touch-based user interface elements, orientation control, accelerometers, and virtual keyboards that are getting proudly shown off for the first time in the Storm. There's stuff in here for regular folk without a single programming bone in their bodies, too -- namely, a full-fledged emulator that appears to have all the features and functionality you'd expect the real thing to have. It's a gas to play with -- even more fun than that semi-functional G1 demo T-Mobile has up and running -- and it's a good way to test-drive the goods without laying out the cash first. Not to say you could even if you wanted to, since the phone's not dropping for another month at a yet-to-be-determined sticker price.

[Via Phone Scoop]

Update: Be sure to select Simulators v4.7.0 to get the goods -- otherwise you're going to go through some ridiculously long download, only to discover that there's no Storm to be found. Wouldn't that just suck?

We've been holding off on running this until we got confirmation from Samsung on just what was going on, and now we have it; it's official, folks -- the Instinct's latest firmware update is all about the browser. To quote Sammy, "most of the traits of this upgrade focus on improving the Web browser experience," and the word on the street seems to be in line with that with faster page loading and generally fewer crashes being reported across the board. As best we can tell, it doesn't solve every last issue in the book, but it's awesome to see that Sprint and Samsung seem to be staying on top of this stuff. Have an Instinct? Sound off on comments with your update experiences.

[Thanks to everyone who sent this in]

Rogers' Samsung Jack, which is Canada-speak for BlackJack II, has been officially blessed with Windows Mobile 6.1. It's a few weeks behind the BlackJack II's own upgrade, true, but... you know, Canada-izing this stuff takes time. Or something. Grab the update from Samsung's site while the gettin's good.

[Thanks, Fred]

Apple's App Store, with its millions of downloads, is clearly a hit with consumers. But with developers? Not so much. Like a dashing hero to a scorned mistress, Google's Andy Rubin is pledging a different, more loving and respectful relationship with those who would fill his company's Android Market with selections -- and his pockets with royalties. He indicates that the Market will enable free downloadable trials, something that Apple is stubbornly refusing to add, and that those downloads would not be subject to any arbitrary bandwidth caps. Meanwhile, T-Mobile at least will be levying a $2/month fee on developers of free apps expected to use more than the (somewhat arbitrary) amount of 15MB of data per user per month, though how they'll be keeping track of that data outside of their own content stack is unclear -- our guess is that they can't.

How'd you like to be able to make a bee line straight for the ketchup in the Mega Mart without having to walk down thirteen aisles first in a frustrating process of trial and error? Yeah, Nokia feels you, which is why it's working on developing an indoor positioning system that's robust enough to use -- and easy enough to set up -- to be commercialized. The company apparently already has some 40 buildings worldwide set up with trial systems, and it's working on a commercial trial with a Helsinki mall that'll go live later this year with the goal of figuring out how such a system could generate cold, hard cash. We wouldn't expect this to go big any time soon, but for what it's worth, there's talk of dropping a build of the client on Nokia's own Beta Labs at some point in the future.

Nokia has announced that it'll no longer be working on its own "business mobility solutions," reallocating some of the knowledge and manpower in that division over to its consumer-focused push email client that recently launched in beta form. For what it's worth, the announcement comes across not as a message that Nokia's abandoning its enterprise customers -- far from it, in fact, with the Eseries looking better than ever -- but as a genuine admission that other companies with established solutions are better cut out to manage that functionality, even on Nokia's own S60. Interestingly, Microsoft, IBM, and Cisco are all mentioned as partners with commitments to develop for Nokia's wares, but noticeably missing is RIM, whose BlackBerry Connect went missing on the E66 and E71. These days, it's hard to mention "enterprise" without also mentioning "BES" in the same sentence, so we're not too sure how far Nokia's going to get here without roping RIM back into the equation.

Looking for nefarious ways to take advantage of that Freerunner's wide-open Linux distro? NeoPwn thinks it has just the answer, packaging OpenMoko's latest handset with a custom bootloader and your choice of several add-on hardware modules for what it bills as the "first ever network auditing distrobution for a mobile phone." In layman's terms, that means you can crack a WEP WiFi network in just five minutes from the comfort of your pocket -- a pretty powerful reminder that WEP needs to be put six feet under in favor of more secure encryption techniques. Packages range in price from $79 to $999 depending on what software and hardware is included (you'll need an external WiFi card since the Freerunner's guts don't support monitoring or packet injection) and are expected to start shipping next month.

[Via Slashdot]

The good news is that Nokia seems to be proactively addressing problems and taking care of new N96 owners, issuing a firmware update just days after the first units hit shelves around Europe. The bad news, though, is that this first update might actually be making things worse. You know what they say about vocal minorities, but there seems to be a groundswell of complaints brewing over the upgrade to v11.018 issued last week, particularly regarding earpiece volume. An N96 you can't hear isn't much more than an HSDPA-equipped paperweight -- and a particularly expensive one, may we add -- so if there's a real issue here, let's hope Nokia keeps pumping out that code to get it closed.

[Via All About Symbian and Symbian Freak]

Microsoft revealed that it was working on pumping some much-needed TLC into Internet Explorer Mobile back in April, and now we're finally starting to see some fruits of that labor -- nothing we can touch and play with just yet, but hey, a few honest-to-goodness screen shots are a solid start. Internet Explorer 6 on Windows Mobile 6.1 -- "6 on 6" as it's cleverly being billed -- features both desktop and mobile browsing modes, and more importantly, it looks like it might actually be packing enough horsepower to handle the content being returned to it in desktop mode. We don't know when 6 on 6 will start shipping on devices (or, even better, be available as an upgrade for current handsets), but considering that virtually every WinMo user loads Opera out of the box, it couldn't come soon enough for Microsoft.

In fact, the impetus to get 6 on 6 out the door has taken on an even more urgent undertone, with Microsoft's promising research project Deepfish getting retired at the end of the month. Actually, maybe it won't be retired after all; Microsoft's official Deepfish page says it goes away on September 31, 2008, which -- as best as we can tell from our old-fashioned calendar here, anyway -- doesn't exist.

[Via Smartphone Thoughts]

Read - 6 on 6 screen shots
Read - Microsoft Deepfish official site

N82 users seem to be among the most diehard fans in the entire Nseries stable, so we'd say they're owed a bone as a token of Nokia's appreciation for spreading the gospel. To that end, Espoo has brought firmware v30's splendors to the N82 hot on the heels of its N95 and N95 8GB debuts, offering a new Flash Lite build, Maps 2.0, speed and stability improvements, and a host of other tweaks. Sadly there's no N-Gage client bundled, but whatever -- it's available as a separate download, so no harm, no foul.

[Via All About Symbian]

ActiveSync and Windows Mobile Device Center have historically dominated Microsoft's first-party mobile sync support for Windows, but there's a little problem with that: not everyone uses a WinMo phone. Enter Phone Data Manager, a new app in the spirit of Apple's iSync that knows how to play nice with a whole host of non-WinMo devices and can sync contacts, photos, video, and music into the cloud (Windows Live, that is) and your local PC. It'll have to do calendar sync as well before it can be called a complete solution, but hey -- it's in beta, so we can hope.

[Via Symbian Freak]