well it doesn't really seem like a very accurate test anyway really. 2 phone calls and 2 in store visits each? these companies are huge, you could get a different experience each time you go in. i didn't hit the read link so maybe they reported it wrong, but 4 samples each is not a very good test, there are too many variables.
and for the record, i have Verizon. there customer service has been great almost every time i've dealt with them either in-store or over the phone. except for one grumpy lady, i've left satisfied that they helped me out each time, and that they were more than happy to do so. only complaint with them is the waiting time which is most times pretty close to an hours wait before i get to speak to a rep.
now i've ventured into Sprint a number of times, since my friend has Sprint and i used to go with him when he paid his bill there, and i was strongly considering making a switch to them since they had MUCH better smartphones at the time. each time i went in there i was pretty much the only person in the store and the sales reps seemed so bhappy to get some business they would approach, talk with me, and give me bouchers even though i was just playing with phones.
Reader Comments (Page 1 of 1)
SoCoolCurt (PSN: KillaKornbread - XBL: SoCoolCurt) @ Sep 30th 2009 1:05AM
well it doesn't really seem like a very accurate test anyway really. 2 phone calls and 2 in store visits each? these companies are huge, you could get a different experience each time you go in. i didn't hit the read link so maybe they reported it wrong, but 4 samples each is not a very good test, there are too many variables.
and for the record, i have Verizon. there customer service has been great almost every time i've dealt with them either in-store or over the phone. except for one grumpy lady, i've left satisfied that they helped me out each time, and that they were more than happy to do so. only complaint with them is the waiting time which is most times pretty close to an hours wait before i get to speak to a rep.
now i've ventured into Sprint a number of times, since my friend has Sprint and i used to go with him when he paid his bill there, and i was strongly considering making a switch to them since they had MUCH better smartphones at the time. each time i went in there i was pretty much the only person in the store and the sales reps seemed so bhappy to get some business they would approach, talk with me, and give me bouchers even though i was just playing with phones.