When AT&T acquired Dobson, they were forced to divest a certain amount of customers in areas where they'd hold too much control. The customers in these areas would be assumed by another carrier namely Verizon Wireless, Metro, etc.
What AT&T did was allow these customers to leave without paying the ETF which meant they couldn't be divested. In English, if a customer on the original divestment list has left AT&T, then they can't be divested and the assuming company is cheated of their business.
In some cases, AT&T then went back to the customer they let go ETF free and tried to win them back with special perks. By signing the customer up as a new customer, they wouldn't be required to divest them.
Management allowed this to happen despite being totally illegal. I'm surprised that AT&T is not being sued by the other cariers for this.
Reader Comments (Page 1 of 1)
James @ Jan 15th 2009 4:20PM
@ Cash:
When AT&T acquired Dobson, they were forced to divest a certain amount of customers in areas where they'd hold too much control. The customers in these areas would be assumed by another carrier namely Verizon Wireless, Metro, etc.
What AT&T did was allow these customers to leave without paying the ETF which meant they couldn't be divested. In English, if a customer on the original divestment list has left AT&T, then they can't be divested and the assuming company is cheated of their business.
In some cases, AT&T then went back to the customer they let go ETF free and tried to win them back with special perks. By signing the customer up as a new customer, they wouldn't be required to divest them.
Management allowed this to happen despite being totally illegal. I'm surprised that AT&T is not being sued by the other cariers for this.