Hmmm I definitely think this is a step in the WRONG direction, especially since T-Mobile's Customer Care recently lost to Verizon's didn't they?
I never did like calling Customer Care anyway because they always assume you're so phone-ignorant--granted most people are, but I don't want to deal with "Did you reset the phone?" or "Did you take the battery out?" It's like DUH OF COURSE I TRIED THE EASY STUFF. Plus I normally tell them I've already done that stuff, and they still insist on doing it. In any case...you get the point.
Reader Comments (Page 1 of 1)
carcomptoy @ Oct 11th 2008 10:33PM
Hmmm I definitely think this is a step in the WRONG direction, especially since T-Mobile's Customer Care recently lost to Verizon's didn't they?
I never did like calling Customer Care anyway because they always assume you're so phone-ignorant--granted most people are, but I don't want to deal with "Did you reset the phone?" or "Did you take the battery out?" It's like DUH OF COURSE I TRIED THE EASY STUFF. Plus I normally tell them I've already done that stuff, and they still insist on doing it. In any case...you get the point.