http://engmobdev.weblogsinc.com/2008/10/11/t-mobile-attempts-to-mitigate-customer-service-costs-with-nuance/ Engadget Mobile Comments for T-Mobile attempts to mitigate customer service costs with Nuance Mobile Care http://engmobdev.weblogsinc.com/media/feedlogo.gif http://engmobdev.weblogsinc.com en-us Copyright 2009 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://engmobdev.weblogsinc.com/2008/10/11/t-mobile-attempts-to-mitigate-customer-service-costs-with-nuance/http://engmobdev.weblogsinc.com/2008/10/11/t-mobile-attempts-to-mitigate-customer-service-costs-with-nuance/Oct 11th 2008 7:10PMhttp://engmobdev.weblogsinc.com/2008/10/11/t-mobile-attempts-to-mitigate-customer-service-costs-with-nuance/http://engmobdev.weblogsinc.com/2008/10/11/t-mobile-attempts-to-mitigate-customer-service-costs-with-nuance/
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]]>Oct 11th 2008 7:18PMhttp://engmobdev.weblogsinc.com/2008/10/11/t-mobile-attempts-to-mitigate-customer-service-costs-with-nuance/http://engmobdev.weblogsinc.com/2008/10/11/t-mobile-attempts-to-mitigate-customer-service-costs-with-nuance/Oct 17th 2008 7:04PMhttp://engmobdev.weblogsinc.com/2008/10/11/t-mobile-attempts-to-mitigate-customer-service-costs-with-nuance/http://engmobdev.weblogsinc.com/2008/10/11/t-mobile-attempts-to-mitigate-customer-service-costs-with-nuance/Oct 11th 2008 8:02PMhttp://engmobdev.weblogsinc.com/2008/10/11/t-mobile-attempts-to-mitigate-customer-service-costs-with-nuance/http://engmobdev.weblogsinc.com/2008/10/11/t-mobile-attempts-to-mitigate-customer-service-costs-with-nuance/
I never did like calling Customer Care anyway because they always assume you're so phone-ignorant--granted most people are, but I don't want to deal with "Did you reset the phone?" or "Did you take the battery out?" It's like DUH OF COURSE I TRIED THE EASY STUFF. Plus I normally tell them I've already done that stuff, and they still insist on doing it. In any case...you get the point.]]>Oct 11th 2008 10:33PMhttp://engmobdev.weblogsinc.com/2008/10/11/t-mobile-attempts-to-mitigate-customer-service-costs-with-nuance/http://engmobdev.weblogsinc.com/2008/10/11/t-mobile-attempts-to-mitigate-customer-service-costs-with-nuance/Oct 14th 2008 10:23PM