Sprint's CS is actually improving quite a bit. The reps are being held accountable for 1st time call resolution now so your experience will most likely start to improve more and more over the next 12 months until Sprint finally gets it to where it needs to be. I've actually noticed a considerable improvement the past couple times I've had to call lately for ESN swaps and such. I have the Touch as well on SERO and I'm quite happy. Welcome to the dark side!
Reader Comments (Page 1 of 1)
John @ Apr 7th 2008 12:36PM
Sprint's CS is actually improving quite a bit. The reps are being held accountable for 1st time call resolution now so your experience will most likely start to improve more and more over the next 12 months until Sprint finally gets it to where it needs to be. I've actually noticed a considerable improvement the past couple times I've had to call lately for ESN swaps and such. I have the Touch as well on SERO and I'm quite happy. Welcome to the dark side!