We don't yet know for sure what's up, but we're hearing that customers of
Voce, the luxury MVNO based on AT&T's network, woke up on February 1st to zero service, dead customer service lines, and even some crazier claims like being double-billed for the final month of service. We gave their sales lines -- usually the very last thing to go down -- a ring, and got no reply. It's possible this could be some kind of huge misunderstanding and outage on Voce's part, which we do hope it is, because if they did shut down they certainly did so in about the most abrupt, impudent way imaginable. Either way, looks like guys are going to be out for the count -- we wouldn't exactly expect a mobile phone provider to go completely dark, ignore its customers for days, and expect to retain any business.
[Thanks to everyone who sent this in]
Reader Comments (Page 1 of 1)
Big John @ Feb 2nd 2008 12:05PM
Stunning, a MVNO going under? I don't understand people that subscribe through MVNOs. Just doesn't make sense to me.
Mike Fletcher @ Feb 2nd 2008 12:16PM
Anyone try to call one of their retail locations?
http://www.voce.com/locations.html
greenlight @ Feb 2nd 2008 1:22PM
This site seems to have some more details: http://www.voceclassaction.com/
Ken Walsh @ Feb 2nd 2008 1:36PM
Wait, Voce had customers?
Dean @ Feb 2nd 2008 5:04PM
This is so strange... I mean, I have never had (or even heard of) Voce but still... Weird.
gareth @ Feb 2nd 2008 6:57PM
Wow, thats outrageous. I went to http://www.voceclassaction.com/ to get more info. It appears Almost everyone was double billed right before they went under. Nice cash grab Voce, way to screw the little guy.
I'm not usually once for conspiracies but Voce is making it REALLY easy. My guess is they either
a) needed to raise some cash fast in the hopes of keeping the company afloat.
or
(unfortunately this is more likely)
b) they decided to grab as much cash as possible before running away into the depths of banruptdom and mysteriously disappearing funds.
Scary stuff.